POLICIES

To register for a class, it’s best to contact us directly to ensure you are signing up for the appropriate program and that we have space available by calling (603) 356-7064.

If you would like to initiate the process via email or online, you may do so on the Contact page. Please note, this is for pre-registration only, your registration must be confirmed by the climbing school in person or by phone.

We require 100% payment for single day programs at the time of your reservation. We require a 50% deposit on any multi-day programs at the time of your reservation.

We understand that life happens. But our guides also need a dependable work schedule. Please call us as soon as possible if you need to cancel your reservation.

– If you cancel 30+ days before the booking, we can reschedule you for another booking at a later date or you can request a refund.

– If you cancel between 14-29 days before the booking, we can apply your payment towards another booking at a later date.

– If you cancel 13 days or sooner from the booking, for any reason, the deposit/payment is forfeited.

Part of what we teach in our winter programs is how to deal with adverse weather conditions, so we will go out in all but the most miserable conditions. On Mt. Washington ascents, we will attempt the climb in all conditions, if weather or avalanche danger turns us back, that is all part of the mountaineering experience and there will be no refund or credit.

Rock climbing can be done in the rain, wet rock may affect the difficulty of what we do, but does not affect safety. Should the weather forecast be for rain all day, we give you the option of rescheduling your day or a taking a full refund. Should the forecast be for just a few showers, we like to go out and give it a go. Should you lose a portion of your day due to weather, we’ll either refund you the prorated amount or credit it towards another day. A half day is considered to be any time out until noon, beyond noon is considered a full day.